Patient Rights & Responsibilities
The statement of patient rights is as follows; as a patient you have the right to:
- Receive quality health care by properly trained and licensed medical health professionals.
- Be treated with respect and dignity.
- Receive health care in an inclusive environment that is free from discrimination.
- Have your privacy respected.
- Expect that all communications and records pertaining to your health care are treated as confidential.
- Receive a copy of and ask questions concerning our Patient Privacy Notice.
- Receive information concerning your diagnosis, treatment, prognosis, and significant risks in terms you can understand prior to consenting to a procedure.
- Refuse treatment after adequate explanation of the need for care and the potential consequences of not pursuing the recommended care.
- Receive health information in the primary language or manner you use, when prior notice is given and the service is available.
- Change your healthcare provider, if desired.
- Refuse to allow medical trainees to observe or participate in your care.
- Inquire about fees for treatment prior to delivery of services.
- Address concerns and complaints through patient comment cards or by contacting the Patient Advocate
As a patient, you have the responsibility to:
- Give at least 24 hours notice to cancel any appointment.
- Arrive 15 minutes prior to your appointment time.
- Provide accurate information concerning your past health history, medications, allergies (including latex), current address, phone number, emergency contacts, and health insurance coverage.
- Respect the rights of other patients and staff. Follow all Texas State rules and regulations pertaining to safety, smoking, COVID-19 and general conduct.
- Ask questions regarding your diagnosis or treatment.
- Follow the treatment plan or medical advice. Call your SHC healthcare provider if your symptoms are not improving or if your symptoms worsen. Keep follow-up appointments to ensure good health care.
- Plan ahead and be aware of the Student Health Center’s operating schedule because the SHC closes during certain holidays or times of the year.
- Give prior notice to the SHC when translator services are needed for your care.
- Inform Student Health Center staff of any living will, medical power of attorney, or other directive that could affect your care. (More information about advance directives can be found by visiting the Advance Directives webpage)
- Provide a responsible adult to transport you home and remain with you for the indicated period of time, if required by your health care provider.
- Pay for services when rendered, including financial responsibility for any charges not covered by insurance.
- Understand your insurance plan benefits and how insurance is used at the Student Health Center. Ask questions when needed.
- Inform the Student Health Center of any concerns or complaints.
- Refrain from using your cell phone during patient care, at the Cashier’s Office.